Automate routine tasks. Get decision-ready claims. Run claims end-to-end. One agent for faster, accurate and cost-efficient claim operations.
Claims operations can't keep up with rising volume, shrinking talent, growing complexity, and tightening regulation.
70¢
Claims payouts
12¢
LAE
16¢
Ops & Admin
2¢
Margin
Combined Ratio industry average is 98% entire business is impacted by claims operations quality, cost and efficiency.
The Team
Experienced talent approaching retirement. Hiring claim professional takes 6–12 months while those who remain burn 30–40% of their effective time on admin work.
The Business
Leakage, fraud, and backlog drain margin one claim at a time making it the single biggest lever on the combined ratio.
35The Customer
The moment of truth. Claim experience is #1 driver of customer satisfaction. Best-in-class drive NPS above 60.
No team fixes this by working harder, and no traditional software fixes the whole process. The work itself has to change and that takes a new kind of solution, one that adapts to how claims teams operate.
From the moment a claim arrives to the moment it's closed. The AI Agent does the thinking and the work.
30+ claim tasks to drive improvement on every stage of the lifecycle.
The claim arrives. The AI Agent captures it, verifies it, collect missing information and prepares a complete file before a handler touches it.
The AI Agent works the claim — assessing damage and liability, calculating reserves, detecting fraud and leakage, and recommending decisions for handler approval.
The AI Agent closes the claim — handling payment, running subrogation, quality checks, compliance audit, and archiving the completed file.
Capture the Loss (FNOL)
Capture first notice of loss with key incident details from the policyholder
Check Policy, Coverage & Large Loss
Verify policy validity, coverage scope, and identify large-loss exposure
Register New Claim & Assign Handler
Create or update claim record in the system of record and route claim to right team member
Collect Missing Info
Request and gather additional documents or missing claim details
Triage, Categorize, Classify & Extract Info
Assess severity, categorize claim type, and enrich with relevant metadata
11
Tasks
Goal
Complete claim file with all information
Your team shifts from admin and manual heavy work to applying human judgment, expertise, and spending time on more important activities no technology can replace.
30-50%
of handler time freed from manual work
60–80%
improvement in claim cycle times
30–40%
reduction in cost and overhead
2–3×
more claims without adding headcount
+20%
customer satisfaction and retention improvement
Major Nordic financial group automates key insurance back-office processes, cutting inquiry response time by 95%.
Results
95%
reduction in inquiry response time
130M
NOK in win-back value – from 0
250K
annual cases resolved autonomously
Leading U.S. property and casualty insurer automates claims intake with Agentic AI, saving 70+ hours weekly.
Results
17K
monthly inquiries processed
>70
weekly manual hours saved
98%
of inquiries successfully handled
Van Ameyde, the European market leader in claims management, loss adjusting, and IT development for the insurance and risk management industry.
Results
1M+
annual claims automated
6
languages implemented
24/7
availability and productivity
Stillwater
24h → 2min
Intake Time
Van Ameyde
Over 1M
Transactions in 9 different countries
ERGO
30d → <1min
Revolutionary Claim Experience
Acorn
2K hrs/mo
Returned to The Team
Nh1816
80h/wk
Saved, Zero Backlog
Claims Link
98%
Automation Since 2019
Knif Trygghet
70%
Claims Automated
Storebrand
25x ROI
In 2 months
"I think that once you get started, you learn about the technology, and realize the potential. We had ambitious goals to start with, but the realized results are even better, with an expected ROI now above the initial 25x."
Aleksander Nyland,
Head of Customer and Process Optimization, Storebrand
01 — 01
Claims Handlers Workspace
Claims Volume
1500
Claims
SLA & timeliness
38
Past Due SLA
Quality & risk
12
Fraud flags
We discuss your operational needs, define goals and agree on the plan.
We configure AI Agent to your operations and get you started in 4-8 weeks.
AI Agent is running alongside your teams. We monitor, optimize and get you ready for next stage.
